Innovations technological

Please share resume for the below position at Jyoti.b@usgrpinc.com

Position:: Cisco UC/UCCE Engineer

Location:: Woonsocket RI/ Scottsdale AZ

Duration:: 12+ months

Note:- F2F required. F2F will be any nearby Consultant location.

Job Description: -

·         3+ years exceptional implementation, administration, troubleshooting and support experience with Cisco UC/UCCE/ICM/CVP Enterprise applications 

·         Design, integration, and enhancement experience with UC/UCCE/ICM/CVP Enterprise is highly desired

·         Must have experience in Cisco Communications Manager, Cisco Unity Connection and Cisco Emergency Responder

·         Must have experience in Cisco Voice Gateways (Ingress/Egress) and VXML Gateways. Experience in Oracle Acme Packet SBC is highly desired

·         Must have experience developing CISCO ICM Scripts and Cisco CVP applications. Experience in creating design documents and developing CVP custom elements and web services using Java are highly desired

·         Should have experience in developing and modifying custom CUIC reports

·         Should have expertise in troubleshooting UC/UCCE/ICM/CVP/Gateways issues (SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis)

·         Familiarity with SCCP, SIP, MGCP protocols

·         Exposure to 3rd party applications like Nuance ASR/TTS, in Contact voice recorder, Aceyus reporting and VistaPoint Attendant Console 

·         Ability to work in a delivery support environment that involves structured processes and timelines

Jyoti Budhwar

United Software Group Inc. 
565 Metro Place S. Suite # 110

Dublin, OH 43017 

Phone: 614-588-8586

Fax: 1-866-764-1148

Email : Jyoti.b@usgrpinc.com

Gtalk : Jyotibudhwar26