Innovations technological

Job Description:

·                                 Works closely with functional business analysts and the business to enhance the Customer Interaction Center in SAP CRM through technical changes from design through construction, testing, and launch.

·                                 Enable all departments to optimize the capabilities of SAP CRM 7.0 and other business systems by enhancing reporting capability as well as enhancing business processes through technical modifications.

·                                 Establish a close relationship with the others in IT applications to ensure that the business needs are understood and being met / planned for appropriately.

·                                 With functional business analysts, translate user requirements into SAP CRM functionality, detailed specification creation, lead technical aspects of projects, and identify gaps in process.

·                                 Works on and coordinates key SAP CRM deliverables. Identifies SAP CRM systems problem trends.

·                                 Monitors the testing and evaluation of new versions and enhancement of the SAP CRM system and related software.

·                                 Knowledge transfer and training of internal resources.

Required Skills:

·                                 BS in Computer Science or equivalent technical degree

·                                 5-7 year as a SAP CRM technical consultant (Developer)

·                                 5+ years of BSP and Web UI development within the Customer Interactive Center (CIC).

·                                 5+ years of SAP CRM middleware, CRM backend and ECC integration.

·                                 5+ years of ABAP development

·                                 Experience in implementing SAP CRM 7.0, specifically the Customer Interaction Center and support for Service.

·                                 Working knowledge of BOL, EEWB, GENIL, ACE, BADI • Experience in development of CRM specific BADIs, RFCs, OOABAP Function Modules.

·                                 Experience with IC Web development, Web UI, Web Dynpro.

·                                 Proven skills in both SAP R/3, ECC 6.0, CRM programming techniques including dialog programming,

·                                 Extremely detailed oriented and possess problem-solving and critical thinking skills.

·                                 Strong knowledge of CRM 7.0 / ECC 6.0 integration points

·                                 Knowledge of Solution Manager

·                                 Demonstrated skills in performing Risk Management services including performing system assessments, gap analysis, and providing remediation support.

·                                 Strong experience managing compliance assessments within a public corporate setting.

·                                 Exceptionally self-motivated, directed and detail-oriented.

·                                 Superior analytical, evaluative, and problem-solving abilities.

·                                 Present ideas and technology solutions to business user.

·                                 Strong Middleware development skills including custom adapters for large number of z-fields.

·                                 Resolve performance issues by suggesting technical know-how.

·                                 Experience in SAP CRM LORD Interface for ERP Sales order scenarios.

·                                 Experience with CTI integration and enhancements of CAD (Call attached data).

Desired Skills:

·                                 Experience with Object Oriented programming and Enhancement Framework

·                                 Experience in Eclipse

·                                 Knowledge of Solution Manager

·                                 Knowledge of SAP Enhancement Packs and BADIs