Innovations technological

Hi,

Greetings!!!

Please send resumes to Siva@intelliswift.com along with following details:

Billing Hourly Rate __________on Corp-Corp

Earliest availability for the assignment:

Earliest availability for the Interview:

Current Location:

Preferred contact number:

Title: Technical Analyst/ Network Support Analyst

Location: Bloomington, IL OR Phoenix, AZ

Type: 8+ month contract position

Job Description:

This position is for a Converged Network Support Analyst who will be supporting Data, Voice and Contact Center Networks.

It is for 1st shift in Phoenix with a schedule of Mon-Fri 7am - 3:15pm.

·         Cisco Customer Voice Portal (CVP)

·         Installation experience

·         Application Configuration Support Knowledge

·         Infrastructure troubleshooting

·         Cisco Unified Contact Center Enterprise (UCCE) experience

·         Experience with Multiple instances of UCCE using ICM to ICM gateways

·         Knowledge of adjunct connectivity

·         CTIOS troubleshooting server side

·         TCP/IP networking fundamentals

·         Understand ITIL Principles (Service Management)

·         Experience with moving from Avaya to Cisco would be helpful

·         Self-Directed, Team player, Ability to work with both technical and non-technical people.

In order to foster communication and timely resolution of outages, analysts located in Bloomington and Phoenix will be located, on a regularly scheduled basis, in an area where a video camera with phone will operate continuously. Will have them start in CCW for 2 weeks to address accesses and then come to Bloomington for 4-6 weeks for training.

Cordially...

Basant Sharma

basant.sharma@intelliswift.com

Intelliswift Software Inc.

2201 Walnut Avenue, #180, Fremont, CA 94538

Fax: (510) 578 7710