Hi Team,
Hope you are doing great!
I have the following requirement currently open. Please review this position and respond with the updated word resume matching the below requirement with Availability, Contact Info and Current location and hourly rate to Fayaz@ttssolutionsusa.com
Technical Service Engineer required Skills: Position 1
Redmond WA.
Long Term
1. Excellent Technical Support experience (including email / phone support)
2. Excellent written and verbal communication skills, email writing skills.
3. Good knowledge of web products & applications, application & database servers.
4. Monitor Incident queues and resolve tickets
5. Production application administration and support (high end technical issue resolutions)
6. Worked in support service.
7. Excellent communication and co-ordination skills
8. Experience in ticketing systems like TFS/UTS or similar application would be added advantage
9. Windows Server management and also IIS management
10. Good n/w troubleshooting skills
11. Excellent trouble shooting skills
12. Incident, Problem Management, Change Management and Release Management
13. Well verse with ITIL processes
14. Scripting Knowledge
Preferred Skills:
1. Monitoring and Operations Experience in a 24 x 7 x 365 enterprise environment
Experience in NOC
2. Experience in SCOM, MOM, Site Scope
3. Expertise in deep understanding of Cloud infrastructure and processes with a focus on fault detection and impact assessments
With Regards,
Fayaz
Phone: 512-686-1907, Fax : 512-857-8729
Email: fayaz@ttssolutionsusa.com Website : www.ttssolutionsusa.com
GTalk: fayaz.ttsrecruiter@ttssolutionsusa.com Yahoo: fayaztts@yahoo.com
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