Innovations technological

• Provide Physical L2 Support for all Data Center Hardware Equipment.
• "Smart Hands" support for Technical Support Groups
• Daily Maintenance and Reporting required.
• Clear, effective two-way communication, both verbal and electronic is required.
• Communication will extend to internal/external customers, team members and vendors.
• Coordinate with vendors/OEM for spares and replacements
• Strong customer skills are required
• Should be willing to work 24x7 "On Call"
• Must have aptitude and attitude to learn / work on new technologies.
• ** Daily Travel is Required to provide field services support to customer offices across  the state of Michigan.

• 2+ Years in a Data Center Support Environment is required.
• Server Hardware Knowledge and Support Required (HP Certification (reimbursable) is required within 90 days of hire).
• Network Device Hardware Knowledge is required (Routers, Switches, MUX, Patch Panels, etc)
• Rack and Stack Server and Network equipment installation is required
• Basic cabling knowledge is required (network cabling, power cables, LAN, ILO, SCSI, etc)
• Knowledge of External Backup Units
• Must be able to lift 50+ lbs.
• Valid Drivers License and current insurance is required.
• Alert monitoring tool experience required.  HP Open View Operations –OVO preferred, but  Nagios, Net Cool, BMC Patrol, NNM, Site Scope will be considered.
• ITSM tool experience.  HP SM7, HP Service Desk preferred. Others accepted (USD, Remedy, Peregrine, etc)
• Knowledge of Batch Job scheduling tools preferred (SAP, Redwood, Tivoli Batch Job Scheduling, etc)
• Backup Tool Knowledge
• Excellent Written and Verbal Communication skills are required.
• Customer service and interaction skills are required.
• Hardware Knowledge required to work closely with network engineers, systems administrators and software engineers for technology and hardware upgrades

• HP and/or CISCO certifications preferred (or ability to acquire within 90 days of hire)
• Storage Device experience required.  Will consider those with limited, basic knowledge.
• Wireless Equipment Installation/Troubleshooting/Configuration
• PDU knowledge including installation and server power connection configurations.
• ITIL Foundations Principles Awareness Strongly Desired.  Certification Preferred

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