Innovations technological

General Description

Responsibilities :-

-       Adhering to SLAs

-       ITIL Processes awareness and adhering to

-       Reporting to the Track Lead / Team Lead

-       Helping team members in case of Issues/Technical Problems

-       Handling tickets / requests

-       Troubleshooting technical issues

-       Ensuring that the processes are adhered to

-     Understanding of Multi-geo support environment

-       Responsible for successful completion of Installation, configuration and migration

-       Ensure maximum uptime according to the SLA

-       Responsible for building / maintaining a test environment

-       Improves and maintains customer and employee satisfaction

-       Implementing new technologies and design changes

-     Implementing Backup/Restoration Strategy for 24x7 operation support

-       Applying patches/upgrades to maintain security level

-     Assist in implementation of Data centre consolidation

-     Perform H/W & performance monitoring and implement recommendations

-     Day-to-Day reporting analysis tasks

-     Vendor co-ordination & followup

Technical Requirements

-     Installing, configuring and maintaining IBM AIX servers

-     Account and Printer administration

-     Patch and package administration

-     Configuration and administration of LVM and Veritas Logical volume manager.

-     Day to day administration tasks on High end servers & Virtualized environment

-     Knowledge about various FS like JFS, VxFS, Pseudo FS and day-to-day tasks related to it

-     Scheduling jobs using OS tools and third party utilities

-     Identify system performance bottleneck and fine tune the system for optimal performance

-     Changing kernel parameters

-     Understanding of SAN / NAS environment

-     Day to day administration task on HACMP or Veritas Cluster environment

-     Day to day administration task FS sharing services and naming services like DNS, NIS, LDAP..etc

-     Understanding of Unix Security baseline

-     Network configuration, Multipathing, trunking and troubleshooting using OS commands

-     Troubleshooting Hardware and Operating system related issue

Soft Skills

-       Excellent communication and conversation skills (Verbal and Written)

-       Good documentation skills

-       Good working knowledge of MS OFFICE (Including MS Project and Visio)

-       Should have a great customer handling skills

-       Able to handle unforeseen situations

-       High level of acceptance

Other Skills / Experience

-      Worked on Production systems

-       Datacenter understanding

-       Experience with Server Migration, Installation, Upgrades and Patching

Experience on following will be added advantage

-       Samba

-       DNS

-       NIM

-       Sendmail

-       LDAP

-       Monitoring Tools (like BMC Patrol, HP openview, IBM Tivoli)

Years of Experience

Total        :  5+ Years of experience

Relavant :   Minimum of 3 yrs in Administration / Support

Certification requirements

-       Relevant Certifications

Education requirements

-      Bachelors / Masters / Equivalent