Innovations technological

Position: Business Analyst

Duration: 3 Months

Location: Richmond VA

Client is looking for an individual with a degree in business management, preferably a graduate degree and with on-the-job experience demonstrating ability to identify, define, document, integrate, and automate business processes that are efficient, consistent, and repeatable.

The candidate will work with customer relationship management and service management to design business processes that are customer friendly and enhance the customer experience.  Business processes to be developed or improved include:

•           Intake/Call Routing

•           Rules of Customer Engagement 

•           Sales Process

•           New Customer On Boarding

•           Service Order Fulfillment

•           Customer Requests  -  Support services, work requests both standard and custom, requests for proposal, bid solicitations, and inquiries.

•           Marketing Communications Process

The objectives for the business analyst are to:

•           Identify process owner

•           Define processes

•           Define and assign roles and responsibilities

•           Map processes

•           Develop performance objectives and metrics

•           Proactive tracking and regular status updates

•           Periodic performance reports

•           Favorable customer experience

•           Automated and/or self serve enabled when feasible

•           Business process improvement plan

Challenges

•           Processes absent or ill defined

•           Unclear roles and responsibilities

•           Information about performance and status through process  incomplete, inaccurate, not timely, inaccessible, not reflecting customer experience

•           Customer perception and/or experience poor

•           Slow, costly, confusing, inefficient processes

Skill                                                                             Required/Desired      Amount of Years

Understanding how to operate customer                    Required                     5 Years

centric service organizations to enhance the

customer experience

Skills to design and map business processes for         Required                     5 Years

service organization in support of customer

service, sales and marketing

General knowledge of IT services, technologies        Required                     5 Years

Critical thinking and problem solving                         Required                     5 Years

Ability to define and document efficient,                  Required                     5 Years

consistently high quality, repeatable, customer

friendly business processes

Candidate must have excellent oral and written        Required                     20 Years

communications
Please answer all the prescreening questions given below and send it back to me along with your most recent word doc format resume.  Even if you are not available, but if you know someone who would fit this job, please don't hesitate to pass this email on to them.

How many years of experience you have as Business Analyst?

How many years of experience you have with each of the following skills and also mention your level of expertise with each:

Understanding how to operate customer:

centric service organizations to enhance the customer experience:

Skills to design and map business processes for service organization in support of customer

service, sales and marketing:

General knowledge of IT services, technologies:

Critical thinking and problem solving:

Ability to define and document efficient, consistently high quality, repeatable, customer friendly business processes:

Candidate must have excellent oral and written:

First name:                                                Last Name:

Current Address:

Cell Phone number:

Home Number:

E-mail ID:

Education:

What is your Visa status in US (For Ex: US Citizen, Green Card, EAD/TN, and H1-B)?
What is your expected Hourly Rate on W2/1099/Corp. to corp. basis?
If you are not local to Richmond VA.travel or relocate?
Are you currently working? If working, how soon will you be able to start for this position? (Ex. with 2-week notice)
What would be a convenient time in the day when my senior recruiter can talk to you further about this job? On what number?

Early response is appreciated..

Thanks & Regards,

Chris Matthew

Sr. Recruiter

RHO Consulting Solutions

908-837-2515

chris.matthew@rho-inc.com