Innovations technological: Need ITIL Service Management Representative- Houston TX

Need ITIL Service Management Representative- Houston TX

quinta-feira, 6 de setembro de 2012 08:54 Postado por Cesar

Position: ITIL Service Management Representative

Duration: 12 months

Location: Houston TX

Job Description: Upstream Information Technology and Services (IT&S) plays a critical role by delivering defined world-class operational services and Infrastructure projects that the BP businesses rely upon to support their own performance.

The Service Management Center of Excellence (SMCoE) is a process assurance, governance and enabling organization within Upstream IT&S with the mission of embedding ITIL best practices in support of operations. The Upstream Service Management Representative (SM Rep) will, as part of the SMCoE, will be the ambassador for service management improvements and initiatives within the Regions and Service Lines. The SM Rep will help embed the IT&S and Upstream process standards as well as represent the Regional interests in global process and tool roll outs.

Responsibilities:

• Understand the Regional and Service Lines' priorities in service management areas

• Build effective relationships with Regions and Service Lines and support the respective leads in their improvement initiatives

• Act as the bridge between the stakeholders and Central/Upstream initiatives to ensure both parties' interests are served

• Be responsible for the process training, adherence, reporting and improvements per OI and Upstream norms

• Engage with the vendor service management representatives and guide them in process activities

Activities:

• Assist Service Delivery Managers (SDMs) and Service Line Leads (SLL) in Service Improvements plans and in their implementation

• Work with vendor reps and follow through on the completion of various service management initiatives

• Participate in relevant Service Management forums with the Regions and SMCoE

• Assist in reporting on SM key metrics for the Regions and Service Lines

• Offer training to Regional stakeholders when required

• Work with the SMCoE Process Managers to share communications and get SM initiatives completed

• Work with relevant stakeholders to understand specific issues and find solutions to them

Qualifications:

• ITIL V3 Expert or Practitioner's certifications

• At least 3 years' experience in tools and techniques in Incident, Problem, Change and Configuration processes

• Training and facilitation skills

• Experience in implementing policies and procedures

• Excellent team work

• Ability to drive improvements within targeted timelines

• Excellent communication skills

• Flexibility in covering global time zones

Extension Possible (Yes/No) Yes

Other Skills Strong knowledge of ITIL V2, V3 Process, Customer Interfacing Skills, Communication Skills

Thanks & Regards

NANDA LAKKAKULA

VEDAINFO INC.
10500 Barkley St. Ste:110, Overland Park, KS - 66212
Phone No. : 913-815-8553, Fax : 310-634-0307
Email Id : nanda@vedainfo.com, Website: www.vedainfo.com

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