Desktop Analyst(L1/L2)
Dickinson, ND/ Devil's Lake, ND/ Baudette, MN
12+ Months
Need a Desktop Analyst(L1/L2) for above locations
Works independently towards providing support for escalated troubleshooting requirements (L1 support). Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of calls routed to him/her , without having to dispatch to service partners or desk side support technician. In-depth knowledge of technical skills in hardware, MS Operating Systems, Network, Remote Connectivity and process knowledge to ensure quality in desktop support business.
Board issue diagnosis of Motherboard and Processor issue, Install and configure bio-metric devices, Install and configure touch pad devices, setting exception lists, Advanced configuration/customizing anti-virus software, configuration/customizing anti-spyware software, Advanced Advanced repair installation to prevent data loss, Modifying registry entries as needed, Remove detected Virus, Remove detected spyware, Replacing the hardware which has failed
Thanks & Regards,
Sunny Mehta |Enterprise Solution, Inc.|500 E Diehl Rd, STE #130, Naperville, IL-60563|
Office: 630-246-6040| sunny@enterprisesolutioninc.com --
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