Hi
Good day…!!
I have urgent requirement for CONTACT CENTER INTEGRATION ENGINEER @ CA. If interested please send updated resume along with contact details at Siddharth@sysmind.com , feel free to contact me on 609-897-9670 Ext. 2152.
Job Role:- CONTACT CENTER INTEGRATION ENGINEER
Job Duration 12 Months
Location Mountain View, CA
Role & Responsibilities
· Programming of call flows, VDNs (Virtual Directory Number),Vectors, CMS (Call Management Server) reports etc.(20%)
· Troubleshooting problem tickets for call centre users or sytem Generated alerts(65%)
· Support the maintenance and troubleshooting of Avaya Voice Portal IVR system, Avaya Communication Manager, System Manager, Session Manager, Integration with
peripheral like Screen pop, Click2Call, Click2Dial, Call-back assist, etc.
· Support the maintenance and troubleshooting of real time dashboards, call recording, and reporting system
· Develop monitoring requirements and test monitoring alerts for end to end call flows to monitor stability and performance of system. (15%)
Required Candidate Profile (Job Requirements/Descriptions)
· Qualification –BE / B Tech Preferred
· 5+ years of Experience on Avaya CM, Avaya CMS, Click2Call and similar integrations, Call recording, Real time dashboards and reporting systems. NOC, Monitoring systems, Integrations support for Contact center infrastructure
· Very good verbal and written communication skills & strong presentation skills
· Successful track record of working closely with other teams such as network operations, hardware operations, DBA teams, carriers, product vendors etc.
· Expertise in 2 and good working knowledge in at least 3 technologies listed below with demonstrated capabilities & experience
· Technology domains - Avaya SM, Avaya CM, Avaya CMS, Call recording, IVR integration, WFM
· Management of critical incidents and systemic problems
· Network Operation Center monitoring
Thanks & Regards,
Siddharth Tiwari
Talent Hunter
Phone: 609-897-9670 x 2152
Email: siddharth@sysmind.com
Fax: 609-228-5522
Address: 38 Washington Road, Princeton Jn, NJ 08550
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