Innovations technological

 Send email to kent@ksntech.com

NOTE:  please send me the consultant those who have an experience in Avaya, VoIP Networking with infrastructure experience  must

I have an urgent opening of Infrastructure engineer position for multiple locations please let me know if you are interested on the below Job description please feel free to call me asap..

 Rate :$70 on c2c

Location can be Knoxville, Bensenville, or Madison. Position is for an experienced Avaya support technician/engineer 

Plan, design, implement and support Telephony related technologies including IP Telephony platforms, gateways, SBC's, and VoIP Networking Infrastructure. Provide subject matter expertise around the specific technologies. Provide project management for the deployment of infrastructure projects. Act as primary vendor interface and tier-three support for technologies provided and supported by vendors.

Role Specific Responsibilities

• Day to day management of Contact Center VoIP/SIP environment to maintain service level up times and availability 
• Provide daily operational support for Implementation, maintenance and troubleshooting of Avaya media servers and gateways running telephony products in multiple data centers and Contact Centers.
• Support Voice/Telephony during service interruptions with minimal supervision. This includes managing vendors and communicating status to management team.
• Maintain the appropriate relationships with 3rd party vendors and evaluate vendor hardware, software, and communications products and to provide
recommendations for purchases with our corporate objectives in mind.
• Identify changes needed in the infrastructure configuration to achieve the technology organization goals
• Troubleshoot and remediate SIP messaging and CTI integration issues
• Maintain an infrastructure roadmap that meets operational goals 
• Provide project management oversight to infrastructure implementation projects.
• Implements technology and infrastructure changes 
• Analyzes system response and determines tuning recommendations to improve performance.
• Manage effective issue identification and resolution process; serve as the focal point for infrastructure-related issue resolution
• Identify opportunities to save costs and more effectively manage assets
• Ensure communication of process and procedure changes to key stakeholders
• Support identification and collection of metrics and performance reporting processes
• Serves as an experienced and proficient technical resource
• Perform root cause analysis, and make recommendations for corrections and improvements
• Participate in rotating 'on-call' schedule with Telephony team.


Qualifications

• A thorough understanding of the OSI network model, QOS with emphasis on VoIP, SIP, and TCP/IP networking -Intermediate level knowledge of LAN/WAN and firewall policies
• Current technical experience relevant to VoIP infrastructure, including telephony capacity metrics, SIP and CTI messaging, vendor support 
• Must demonstrate strong analytical and critical decision making skills
• Re-engineering / process improvement experience, leading and coaching quality improvement projects
• Strong change management skills; change agent
• Excellent problem solving / analytical skills and knowledge of analytical tools
• Strong verbal and written communication skills required. Ability to effectively communicate with all levels of personnel (Internal and External)
• Ability to create / define metrics that accurately reflect the current state of a given process
• In depth understanding of contact center acumen, operations, strategy and business practices
• Previous experience supporting Genesys/Avaya integration is a plus
• Some travel required


Relevant Technical Skills

The Infrastructure Engineer is NOT expected to know all of the skills at any given point in their career. The critical skills will depend on his/her current level and specific responsibilities within IS organization. Instead, this list includes typical skills that an Infrastructure Engineer may be required to demonstrate over the course of this role.

• Call Center Technologies: 
o VoIP Networking Architecture and troubleshooting
o SIP and CTI messaging 
o Avaya – VoIP/SIP infrastructure
o QoS policy
o AudioCodes – Mediant Gateways
o Oracle (Acme Packet) – Session Border Controllers
o Call recording & analytics
o Monitoring and alerting

Thanks

Kent Martin

KSN Technologies, Inc | 364 Indian Boundary Road, Suite A  ::  Chesterton, IN 46304
PH: 219.989.6563  F: 800.934.7162  E: kent@ksntech.com
www.ksntech.com | Business Solutions Driven by Technology