Innovations technological

Job Title         Windows Server Support Specialist Level3

 Location        Saline, MI

Duration: 6 months+

GENERAL DESCRIPTION

IS Level 3 System Support

Level 3 Technical Support is responsible for the following:

• Server-side troubleshooting and break/fix of applications on Windows AD, SCCM, Exchange, IIS, etc.

• Daily monitoring, troubleshooting & administration of Windows Server (AD, Exchange Server)

• Deploy MS Security Patches / PC Image using Altiris and MS-SCCM

• Client-side troubleshooting and break/fix of applications on Windows 7 / Office 2010 work stations.

• Resolve support tickets related to client applications and hardware performance, peripherals…etc.

• Apply and verify application updates and bug-fixes provided by developer.

• Coordinate with other resources to develop test cases for office proprietary applications.

• Strong understanding of hardware and equipment integration.

• Create / Maintain standardized processes.

• Manage environment using a formalized Change Management Process.

• Support emergency application changes or business requests.

• Create detailed / clear problem reports.

• Create application documentation (e.g. system design, database schema, etc.)

WORK EXPERIENCE REQUIREMENTS

• Administrator level knowledge of Windows 7.

• In-depth knowledge of Office 2010 products (especially Excel macro's) and Windows server administration.

• Ensure exceptional customer service & support with prompt problem resolution & follow-up for local and remote end users.

• Working knowledge/experience of PC imaging tools, remote control tools.

• Experience with a formalized helpdesk ticketing system.

• Must be a self-starter and be able to follow defined division processes.

• Must work well within a diverse integrated team environment.

• Excellent organization & time management skills in addition to a high level of problem solving and analysis.

Preferred

• MCP certification in Windows 7

• Working knowledge of Active Directory, TCP/IP, DNS, DHCP, VLANs, SCCM

• Workstation class computer hardware Support & Troubleshooting

• Server Administration (Windows, UNIX & Linux)

• Strong written and spoken communication skills in English and Japanese.