Innovations technological

Please send the resumes to "divya_dasari@aesinc.us.com"

Job Title         Product Analyst (from retail background preferred)

City                 Sunnyvale, CA

Rate                Open

Scanned copy of work authorization is a must

Position Description

•          Understand business flows, tools, trouble shoot and support seller issues using tools.

•          Run regular liaison meetings between sellers, market place aggregator and business to review overall operational metrics.

•          Ongoing management of seller issues, queries and operational issues.

•          Coordination of issue resolution across business, production support, business support analyst and functional teams in the context of specific issues.

•          Identify trends to figure out hotspots for effort and support cost drivers – work with PM and Engineering to build features and tools to reduce costs.

•          Process improvements to reduce ongoing support costs.

•          Institute and monitor support case resolution metrics and drive efficiencies.

•          Identify systematic issues that need fixes across systems until hand off to production support/Engineering/Product teams via backlog for implementation.

•          Understand seller setup process and educate sellers on process, requirements and timelines for on-boarding process.

•          Work with internal teams to set up appropriate systems, code promotions into production until seller can go live.

•          Understanding of integration interfaces, lower level systems at UI/debugging level to be able to bring on new direct sellers.

•          Help to integrate partners to MP infrastructure

•          Experience in using market place portal and other supporting tools, alerts, reports and analytics.

•          Basic knowledge in Java, web services and database.

•          Ability to summarize and present complex issues to a variety of audiences: technical and non-technical