Hope you are doing great!
I am looking suitable consultant for the following position. Kindly let me inform your interest:
Call Center Specialist
Columbus, OH
12+ Month
Phone then Skype
Job Description
Primary Skill: Genesys Call Routing, Call Recording, IVR
Secondary Skill: Avaya/IVR, NICE Call Recording
· Experience supporting call center applications such as: Genesys Call routing, NICE Call Recording, Aspect Dialer, Avaya and Cisco Voice management, IVR/VRU, and softphone applications.
· Understanding of basic TDM/VoIP solutions.
· Intermediate Knowledge of relational database
· Knowledge of networking protocols (voice and data networks)
· A minimum 2-4 years of experience in production support or application development environment with functional experience in change management and incident management.
· Preferred candidates will have call center production support experience.
· Project Management, Process Management or Process Improvement experience.
Thanks & Regards,
HRIDESH
IDC TECHNOLOGIES INC
408-457-9381 Ext.:- 4060
G Hangout:- Hrideshpathak85
"The greatest discovery of my generation is that human beings can alter their lives by altering their attitudes of mind." --William James
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