Innovations technological

Jr. IVR Developer  (Mid-Level)

Interview:  Telephonic/Skype

Location:  Harrisburg, PA    

Duration:  6 months with possible extensions

# of Openings:  2  

No H1B's       

Core Job Functions: (Candidates MUST HAVE telephony experience to be considered.)

·     Develop Telecommunication applications using a variety of Web server technologies including JavaScript, VXML, Java, Avaya Telephony, Interaction composer, SOAP UIs and others.

·     Develop, Enhance, debug, support and test software application

·     Work with Customer Experience Designers and Application Developers to realize product requirements.

·     Possess a thorough knowledge of the principles and practices of application development.

·     Maintain technical knowledge.

·     Perform work independently with little supervision.

·     Provide problem resolution from a technical perspective.

·     Provide weekly time reports and participate in staff meetings.

Required Knowledge, Skills, and Abilities:

·     Ability to communicate effectively at all levels

·     Ability to follow developing standards

·     Experience with all phases of the software Development Lifecycle

·     Capable of developing clean efficient code.

·     Basic level of JavaScript, Java Development, Subversion,

·     Expert Level Convergys Development

·     Additional skills in XML-related technologies is preferred

·     User Interface and visual design skills are a plus.

·     Familiarity with usability concepts and methods is a plus.

·     Ability to work as a member of a team and independently.

·     Ability to meet aggressive deadlines while maintaining a high degree of quality.

·     Ability to perform work which requires a great deal of attention to detail.

·     Problem Solving skills to develop quick yet sound solutions to resolve complex issues

·     Knowledge of interpreting and implementing design patterns.

Minimum Experience and Training:

·     3+ years industry experience in IVR application development or other voice application software

·     Hands on experience in creating IVR application using any of these technologies – VXML, Java, Interaction Composer

·     Experience in design and development of speech applications for customer service representatives

·     Good knowledge of customer experience

·     Excellent written and verbal communication skills

·     Applicant must have an Associate's Degree or equivalent experience. A Bachelor's Degree or equivalent experience is preferred.

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Thanks,

Mohammad Wasim

Source InfoTech Inc.

W: 6096320354| F: 732-909-2282| Email: wasim@sourceinfotech.com | Website: www.sourceinfotech.com |