Position: Solution Architect with experience in call centers and Genesis
Location: NYC, NY
Duration: 6+ months
Description:
Seeking a Solution Architect with experience in call centers for financial institutions who will be responsible for leading strategic initiatives, designing architectural and system roadmaps and driving and mentoring a team of very experienced resources. The candidate must have strong experience working with skill based routing utilizing Genesis and experience with Contact Center. The ideal candidate will be fanatical about getting a job done and done right and will work successfully with little guidance from the top. The candidate must be available to work onsite 5 days a week at the client office. The candidate must be comfortable and have experience working in a fast-paced, high-pressure environment and have a history of successfully taking projects that involve multiple teams and disciplines (UI/UX, Integration, Data, etc) from inception and design to completion and go-live.
Required skills
Genesis- specifically skill based routing
Contact Center
Creating roadmaps
Leading strategic initiatives
Ability to lead and mentor teams
Excellent communication- both written and oral
Additional Skills
Project management experience- PMP, SCRUM a plus
Data analysis
Training
Mazhar Khan
Sr. Talent Acquisition
||Tel: 703-962-7227 X 427 || Fax: 703-439-2550 ||
Email: mazhar@gsquire.com
Gsquire Business Solutions Inc || www.gsquire.com || 4229 Lafayette Center Dr , Suite #1625, Chantilly, VA 20151Women Owned Small Business / MBE / SWAM Certified
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