Innovations technological

Job Description:

Cisco UC/UCCE Engineer

•             3+ years exceptional implementation, administration, troubleshooting and support experience with Cisco UC/UCCE/ICM/CVP Enterprise applications 

•             Design, integration, and enhancement experience with UC/UCCE/ICM/CVP Enterprise is highly desired

•             Must have experience in Cisco Communications Manager, Cisco Unity Connection and Cisco Emergency Responder

•             Must have experience in Cisco Voice Gateways (Ingress/Egress) and VXML Gateways. Experience in Oracle Acme Packet SBC is highly desired

•             Must have experience developing CISCO ICM Scripts and Cisco CVP applications. Experience in creating design documents and developing CVP custom elements and web services using Java are highly desired

•             Should have experience in developing and modifying custom CUIC reports

•             Should have expertise in troubleshooting UC/UCCE/ICM/CVP/Gateways issues (SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis)

•             Familiarity with SCCP, SIP, MGCP protocols

•             Exposure to 3rd party applications like Nuance ASR/TTS, in Contact voice recorder, Aceyus reporting and VistaPoint Attendant Console 

•             Ability to work in a delivery support environment that involves structured processes and timelines

Thanks & Regards

Wasim Ahmed

Phone : 609-853-0818 X 2178

Fax : 609 799 5746
Email: wasim.ahmed@nityo.com
www.nityo.com