Urgent Need :: Network & Telecom Engineer | Westchester - IL

Also, please recommend someone if suitable for the same kind of position.

You can also call me @ 609-897-9670*5123

JD:

 

Role:       Network  & telecom engineer

Location: Westchester - IL

Duration: Long term
Client:      Wipro

 

Job Responsibilities

·         Accountable for 24*7 support for overall Infra/ Datacenter (Network, Telecom and VOIP) Operations. Experience in managing
    • Wide Area Network
    • Local Area Network (DHCP, DNS, IP Address Management, QOS, VLANs)
    • Remote Access (including VPN Services)
    • Wireless Local Area Network
    • Video Conferencing
    • Audio Conferencing
    • Desk Phone
    • Soft Phones
    • Telecom billing and catalog
    • Contact Center Services (IVR, ACD, MACD, Contact Center, and Reporting)
    • Phone switch
    • PBX systems including non-VoIP and non-Avaya 
    • Emergency communication system support including working with 3 parties rd
      • Manage application release management, Infrastructure provisioning and deployment.
      • Hands-on experience in managing 24x7 global datacenter operations/DR Operations
      • Implement Automation across all domains to reduce Manual efforts.
      • Ensuring Team is effectively doing their defined tasks.
      • Handling the daily operations to ensure that the infrastructure are up & running and as a whole provides high degree of reliability and availably.
      • Ensure that the Domain teams available 24X7 and respond to incidents on a timely basis and take corrective actions
      • Ensuring Best Practice implementation across all Domains and documented.
      • Capacity planning and Infrastructure Release.
      • Provide Management Reports as per the KPI.
      • Ensure all critical Parameters of Server/Application/Database/Application/Storage/Backup monitored 24X7 through Enterprise Management system. Regular Audit/Review of EMS to ensure that critical alerts not get missed out
      • Requires a solid grasp of the trends and direction of emerging technologies and their potential application/value to the business.
      • Responsible for analyzing production operations and initiates corrective actions to ensure operational stability and efficient work-flow. 
      • Monitor all software and hardware products and ensure compliance to Data Center standards and systems.
      • Maintain expert knowledge on all applications and its use on systems for various critical systems.
      • SPOC for all Priority 1 call.
      • Being able to work with cross functional teams, varied suppliers and business teams
      • High sensitivity to Customer issues - Ability to respond with speed, have work around solutions and be able to fix problems permanently
      • High compliance to agreed SoW – To meet / exceed agreed SLA/KPI targets/Uptime of Infrastructure
      • Delivery of Services based on ITIL V3 framework Data center domains – (Network, Telecom and VOIP)
      • Able to identify, track and mitigate risk  Technical Risks
      • Ensure people within the project are trained to cater to technology developments and growth in the account
      • Process & Compliance, Highly process oriented – Able to Define, lay down processes in a way to enable smooth business operations. Should also be able to redefine process, identify non-value adds and simplify as required
      • Owner of all ITIL process like Change management, Incident & Problem Management
      • Ability to work flexible and stretch hours 
      • Strong and timely decision-making skills 
      • Capable of handling internal and External escalations

        Skills Require / Experience

        ·         100% hands-on datacenter management, Network, Telecom and VOIP

        ·         8+ years of experience in managing datacenters operations of a large and complex customer.

        ·         Strong foundation in Virtualization software like VMware etc
          • Experience in infrastructure capacity planning based on key attributes Flexible, continuous learner, excellent communicator, works well in team environment, appreciates challenge, Management Services - Network Management and Performance
          • WAN Accelerators and Appliances, including Riverbed Technologies SteelHead and Steelfusion
          • Voice Communication Network/Flex IP Tunnels
          • Voice Messaging

             

            Mayank Gupta | SYSMIND, LLC

            Phone: 609-897-9670 x 5123

            Email: MayankG@sysmind.com

            Website: sysmind.com

            Address: 38 Washington Road, Princeton Junction, NJ 08550

             




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            Mayank Gupta | SYSMIND, LLC

            Phone: 609-897-9670 x 5123

            Email: MayankG@sysmind.com

            Website: sysmind.com

            Address: 38 Washington Road, Princeton Junction, NJ 08550



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