Long Term Position | IVR Tech Analyst | Atlanta, GA

Dear Associate,
Hope you are doing well! We have an excellent opportunity of IVR Tech Analyst in Atlanta ,GA.
Please share your interest at the earliest.

 For your review, Job Description is as follows:

Position:          IVR Tech Analyst
Location:        Atlanta, GA
Duration:        Long Term/Full Time

Job Description :

The role involves the following activities

•               Meeting with business owners (need to have good communication skills)

•               Collecting business requirements

•               Translating them into technical specs, writing SRS (System requirement Specification) documents, and design documents (Visio diagrams of transaction process flows, data flows, functional diagrams)


Skills required –

•               Must have IVR expertise (any major IVR platform vendor like Avaya) either as Technical Analyst

•               Strong verbal and written communication skills (experience writing technical specifications, and diagrams)

•               Experience collecting and vetting business requirements and translating them into technical specifications documents

•               Understanding of complex IVR architectures (IVR CTI plus application and services middleware)

•               Understanding of Agile development process/rules (helpful but not required) . 


IDC Technologies, 

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