Title: Technical Support
Position: 6 Months+ Project
Location: Saint Paul, MN
Job Description:
Responsibilities Include:
• Fulfill incoming requests from R&D users regarding different software applications that are primarily during the software development process
• Create and maintain Knowledge Base Articles so other IT groups can address common requests
• Identify and collaborate with appropriate IT groups when end-user need is outside the immediate realm of responsibilities
• Utilize Bomgar, Microsoft Remote Desktop, and SCCM Remote Desktop to remotely access and manage Windows workstations and servers
• Create and maintain application installation documentation
• Work with the Client Engineering Packaging team to package high usage application for automated deployment and test accordingly
• Perform ad-hoc Marimba and SCCM reporting queries and custom information
• Work with the Client Engineering Packaging team to package high usage application for automated deployment and test accordingly
• Manage and maintain team knowledge base on SharePoint site
• Participation on project initiatives in a supporting role
• Take direction from functional and application experts on the team
• Assist vendor partners with setup and support
• Participation in recurring team and work direction meetings (aka scrum stand-up meetings)
• Participation in team planning meetings (aka sprint planning meetings)
• Working on Windows, Linux, and Mac systems
Required Soft Skills:
• Customer service – the customer comes first
• Listening and patience
• Organization and tracking skills
• Written and oral communication
Software and Tools Used/Supported (experience with all of these is not required, but exposure, understanding and prior administration is a plus):
• Scripting: Windows (powershell), Linux/Mac (bash), PERL, Ruby
• Defect Tracking: JIRA, ClearQuest
• Static Code Analysis: Coverity, CodeSonar, etc.
• Source Code Control: SVN, AccuRev, GiT, ClearCase, TFS
• Requirements & Test Management: DOORS, HP Quality Center, PTC Integrity, TFS
• Continuous Integration: Jenkins, TeamCity, Build Forge
• System Configuration Management: Chef, Puppet, Ansible
• Major Development Environments: Eclipse, Visual Studio
• Traditional IT Helpdesk: Remedy, Kayako
| Thanks & Regards Biplab Chandra Deb Sr. US IT Recruiter,
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