Urgent Requirement for a Technical Support :: Saint Paul, MN

Title: Technical Support

Position: 6 Months+ Project

Location: Saint Paul, MN


Job Description:

Responsibilities Include:

• Fulfill incoming requests from R&D users regarding different software applications that are primarily during the software development process

• Create and maintain Knowledge Base Articles so other IT groups can address common requests

• Identify and collaborate with appropriate IT groups when end-user need is outside the immediate realm of responsibilities

• Utilize Bomgar, Microsoft Remote Desktop, and SCCM Remote Desktop to remotely access and manage Windows workstations and servers

• Create and maintain application installation documentation

• Work with the Client Engineering Packaging team to package high usage application for automated deployment and test accordingly

• Perform ad-hoc Marimba and SCCM reporting queries and custom information

• Work with the Client Engineering Packaging team to package high usage application for automated deployment and test accordingly

• Manage and maintain team knowledge base on SharePoint site

• Participation on project initiatives in a supporting role

• Take direction from functional and application experts on the team

• Assist vendor partners with setup and support

• Participation in recurring team and work direction meetings (aka scrum stand-up meetings)

• Participation in team planning meetings (aka sprint planning meetings)

• Working on Windows, Linux, and Mac systems



Required Soft Skills:

• Customer service – the customer comes first

• Listening and patience

• Organization and tracking skills

• Written and oral communication


Software and Tools Used/Supported (experience with all of these is not required, but exposure, understanding and prior administration is a plus):

• Scripting: Windows (powershell), Linux/Mac (bash), PERL, Ruby

• Defect Tracking: JIRA, ClearQuest

• Static Code Analysis: Coverity, CodeSonar, etc.

• Source Code Control: SVN, AccuRev, GiT, ClearCase, TFS

• Requirements & Test Management: DOORS, HP Quality Center, PTC Integrity, TFS

• Continuous Integration: Jenkins, TeamCity, Build Forge

• System Configuration Management: Chef, Puppet, Ansible

• Major Development Environments: Eclipse, Visual Studio

• Traditional IT Helpdesk: Remedy, Kayako

Thanks & Regards

Biplab Chandra Deb

Sr. US IT Recruiter, 

Description: icon-email-icon-clip-art-at-clker-com-vector-qafaq-e-mail-icon-trace--0biplab@vitupp.com

Description: blue-business-phone-solid-icon-26732-722-1085


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