Location: New York, NY
Duration: 9 Months Contract
The Systems Support analyst's job responsibility is to identify and
resolve system-wide issues on market data servers and data delivery
networks. Systems Support Analysts interact with field engineers,
communication technicians and end users via phone. The Technical
Support Analyst will typically spend several hours per day providing
2nd level support to clients over the phone.
Responsibilities and Duties:
•Identify and resolve system-wide issues on market data servers and
data delivery networks (LAN and WAN)
•Interact with field engineers, communication technicians and end
users via phone. The Technical Support Analyst will typically spend
several hours per day providing 2nd level support to clients over the
phone.
•Isolate or fix problems in malfunctioning equipment or software.
•Analyze system performance data such as error logs, system logs,
bandwidth utilization reports and other diagnostic and fault isolation
tools to identify problem issues, taking corrective action as
necessary.
•Utilize monitoring tools to monitor system, application and network
behavior and performance
•Code and maintain basic scripts for statistics gathering and
analysis, task automation and system monitoring
•Perform scheduled system upgrades
•Report design reliability and maintenance problems or "bugs" to
design engineering/software engineering teams.
•Accept ownership of customer issues until a solution is achieved
providing complete customer satisfaction.
•Work independently or part of a team on technically challenging
projects to design, implement and manage specialized support
technologies and activities aimed at improving the support experience
of the customer.
•Work in a 24/7 support environment
Qualifications:
Desired Skills/Technologies:
•LINUX/UNIX
•TCP/IP
•CISCO routers and switches
•UNIX Shell Scripting
•PERL
•Apache Web Server
•C/C++
•SQL
•Sybase
•HTTP/HTTPS/SSL
•SSH/OpenSSH
•IP Routing protocols
Please answer all the prescreening questions given below and send it
back to me along with your most recent word doc format resume. Even
if you are not available, but if you know someone who would fit this
job, please don't hesitate to pass this email on to them.
How many years of experience you have as System Administrator?
How many years of experience you have with each of the following
skills and also mention your level of expertise with each:
LINUX/UNIX:
TCP/IP:
Networking:
CISCO routers and switches:
UNIX Shell Scripting:
PERL :
Apache Web Server:
C/C++:
SQL:
Sybase:
HTTP/HTTPS/SSL:
SSH/OpenSSH:
IP Routing protocols:
First name: Last Name:
Current Address:
Cell Phone number:
Home Number:
E-mail ID:
Education:
What is your Visa status in US (For Ex: US Citizen, Green Card, EAD/
TN, and H1-B)?
What is your expected Hourly Rate on W2/1099/Corp. to corp. basis?
If you are not local to New York, NY. travel or relocate?
Are you currently working? If working, how soon will you be able to
start for this position? (Ex. with 2-week notice)
What would be a convenient time in the day when my senior recruiter
can talk to you further about this job? On what number?
Waiting for your quick response...
Regards,
Gopi Reddy | Resource HuntGroup
Sr.Recruiter
gopi.reddy@resourcehuntgroup.com
610-930-5143
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