Innovations technological

Relevant Experience (Yrs)

:

At least 3-5 years of experience as SCCM Administrator with strong Windows Admin experience

Technical/Functional Skills

:

Ø  At least 5 years of overall experience in the IT support/service industry

Ø   Minimum of 3 years of demonstrated experience in enterprise support for System Management Server (SMS) or System Center Configuration Manager 2007 (SCCM).

Ø  In depth knowledge of SMS/ConfigMgr infrastructure including Client Health, Software Updates Management, OS Deployment, and Software Distribution.

Ø  Ability to write complex SQL/WQL queries.

Ø   Thorough understanding of Windows server and client platforms.
 Excellent in Windows, SQL, VBS / PowerShell Scripting and WMI to automate manual tasks

Ø   Knowledge of WMI and XML is very essential.

Ø   Good understanding of Active Directory, OU structures and Group Policies is a big plus

Ø  Understanding of Branch Cache, Multicast and related network technologies is a big plus

Ø  Performs complex problem solving, determination and resolution of Application-related and SQL issues.

Ø   Understanding of multi-tiered application technology.

Roles & Responsibilities

:

Ø  Provide world-class support service to MPSD customers and the other MPSD service teams.

Ø  Ability to implement enterprise wide strategy for supporting world-wide Production applications and environments.

Ø   Commitment to identifying process improvements with a focus on world-wide Application availability and support.

Ø   Coordinate with customer and other service providers on new customer and service rollouts.

Ø   Provide reports that measure the quality and quantity of work performed.

Ø   Provides input to manager that will help streamline and improve consistency in service levels.

Ø   There should be a work item created for each and every activity/task/project.

Ø  Consistent meeting resolution time defined above and high stakeholders satisfaction as defined by MPSD Platform Delivery Support Manager.

Ø  Weekly Status to be provided for all open/closed work items.

Ø   Provide at-desk Production Support of MPSD Platform Delivery between the standard hours of 9:00am – 6:00pm M-F. After hours on-call and occasional weekend support