Hi ,
Hope you are doing well..!!
Please go through the job description below. Please let me know whether you are interested for this position asap.
Job Title: Cisco Network Administrator
Start Date- 2/10/2014
End Date- 12/31/2014
Location- Phoenix, Arizona.
Job Description:
Position Responsibilities include:
1) Provide break / fix support to end users and enterprise employees on any phone or networking issues. This is 2nd level support. The initial phone call from the end user office goes to a 1st level support functional and if the issue is not resolved, a trouble ticket is created (HP Service Manager) and escalated for resolution.
2) Perform analysis and troubleshooting on both data AND voice issues.
3) Talk through issues and problems over the phone with end-users.
4) Analyze, troubleshoot and work to fix issues around T1 (connectivity / bandwidth issues), Wireless backup solution, any issue pertaining to UC Phones (limited functionality, fast busy signals, password / access issues, etc.).
5) Assist with troubleshooting MAC (move / add / change) problems.
Technical Skills Includes:
1. Very strong IP Networking skills
2. Experience supporting WAN circuits and working with LEC's trouble-shooting T1's or similar circuits.
3. Experience supporting VOIP network in a Cisco centric network
4. Knowledge and experience with CUCM
5. experience with ICM or CVP (strongly desired, but not required)
6. Experience supporting Cisco Contact Center Infrastructures (strongly desired, but not required)
7. Desire knowledge of call routing in a Contact Center Environment
Other Desired Skills/Qualities:
1) Communication: Strong written and oral communication skills
2) Technical / Functional Expertise: High technical aptitude and demonstrated commitment to technical skill development; including strong analytical and problem
solving skills to solve complex problems logically and systematically.
3) Initiative: Ability to work independently on matters of moderate to high complexity and importance with only broad direction.
4) Customer Focus: Is focused on service delivery, business partner/customer needs, and quality of work
| Qualification | Cisco Unified Communications Support (CUCM) |
|
| Minimum Years Required | 2 |
|
| Qualification | Cisco Routing/Switching Support Experience |
|
| Minimum Years Required | 2 |
|
| Qualification | Cisco Contact Center (UCCE) Support |
|
| Minimum Years Required | 2 |
|
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